QUESTIONS, ANSWERED
Everything you need to know about your Wild Woman Box. Can't find it? Email customerservice@wildwomanbox.com.
THE BOX
What's in the box?
Every month includes 4 to 7 featured products: gear for your outdoor adventures, fuel to keep you moving, products to take care of your busy and active body, and inspiration to keep you connected to your wild side. You'll always get our Wild Woman Bear sticker and that month's Wild Woman Principle Card.
Can I see past boxes?
Yes. Every one of our past boxes is on our Instagram Highlights at @WildWomanBox and on our Past Boxes page.
PLANS AND GIFTS
Which plan should I pick?
Month to Month renews every month on the 15th. The 3, 6 and 12 Month Prepay plans are paid up front and still ship one box a month. The 12 Month Prepay has our lowest price per box.
What happens when my prepaid plan ends?
It renews at that plan's price for the same length, unless you cancel before it renews. You can cancel any time from your account.
Can I send it as a gift?
Yes. Pick any plan, then choose "This is a gift" at checkout to add your message, her email and a start date, and ship it to her address. Gifts renew like any subscription unless you turn off renewal at checkout.
SHIPPING
When will my box ship?
Your first box ships within 2 business days of your order. After that, a new box ships on the 5th of every month. Shop orders ship within 2 business days.
Do you ship outside the US?
Not right now. We ship to addresses in the United States.
My box never arrived. What do I do?
Give it 5 more business days, since mail is sometimes just slow. If it still hasn't come, email us and we'll make it right.
Something's missing or damaged. What can I do?
Email us with your name and what's wrong, and we'll make it right.
YOUR ACCOUNT
How do I log in?
Click LOG IN at the top of any page, then continue to the secure sign-in with your email.
I subscribed before November 2026. Where's my account?
Subscriptions started before November 2026 stay on our old site. Manage yours here.
How do I change my shipping address?
Update it in your account by the 1st of the month so that month's box goes to the right place. On a prepaid plan, email us too and we'll make sure every remaining box is updated.
How do I update my card?
Log in, add the new card in your account, then choose it for your subscription.
How do I cancel?
Log in, open your subscription and choose Cancel. You can cancel any time before your next renewal. Prefer email? Write to us a day or two before your renewal date and we'll take care of it.
BILLING AND REFUNDS
When am I charged?
When you order, then on your plan's renewal date. Month to Month renews on the 15th of every month. Prepaid plans renew every 3, 6 or 12 months.
Do you charge sales tax?
Yes, on orders shipping to Florida, where we're based. It's shown at checkout before you pay.
What's your refund policy?
You can cancel any time from your account. Cancelling stops your next renewal, and there's no notice period.
Month to Month: if you cancel before your box ships, email us and we'll refund that box. Once a box ships, it can't be refunded.
3, 6 and 12 Month Prepay: prepaid plans aren't refundable. Cancelling stops the plan from renewing, and every box you've already paid for still ships through the end of your plan.
Shop orders: once an order ships, it can't be refunded or returned. If something arrives damaged or wrong, email us and we'll make it right.
Address changes must be made by the 1st of the month. If a box comes back to us because of an address problem, we'll send it again, and we may ask you to cover the extra shipping.
Questions? Email customerservice@wildwomanbox.com.
Still have a question? Email customerservice@wildwomanbox.com and a real person will answer.